Terms & Conditions
Thank you for choosing Kinesis Performance. These terms are designed to ensure appointments run smoothly and that treatment is delivered safely and professionally for all clients.
1. Appointment Cancellation
Appointments may be cancelled or rescheduled free of charge with at least 48 hours’ notice.
Cancellations made with less than 48 hours’ notice may be subject to charges as outlined below.
2. Rescheduling
Appointments cancelled between 48 and 24 hours before the scheduled appointment time may be transferred once to another available appointment within 30 days at no additional charge.
3. Late Cancellation & Non-Attendance
Appointments cancelled with less than 24 hours’ notice, or failure to attend an appointment, may result in the full appointment fee being charged.
Refunds will not normally be issued in these circumstances.
Exceptions may be considered at discretion in exceptional situations.
4. Consultation & Health Information
Clients are responsible for providing accurate and up-to-date health information before treatment.
A consultation form must be completed prior to the first appointment and updated if health status, medication, injury history or circumstances change.
Kinesis Performance reserves the right to modify or decline treatment where it is considered unsuitable or unsafe.
5. Consent & Treatment Suitability
Treatment is provided only with informed consent.
Soft tissue therapy and massage treatments cannot guarantee outcomes and individual responses may vary.
Clients should communicate openly during treatment regarding comfort levels and any concerns.
6. Professional Standards
Kinesis Performance operates a professional clinical environment.
Inappropriate, abusive, threatening or sexual behaviour will not be tolerated.
Treatment will be terminated immediately if necessary and full appointment fees may still apply.
Further action may be taken where appropriate.
7. Arrival & Appointment Times
Please arrive at your scheduled appointment time.
Late arrival may reduce treatment time to avoid delays for subsequent appointments.
Where there is limited waiting space available, clients may be asked not to arrive more than five minutes early.
8. Home Visits (if applicable)
Home visits may be available within agreed locations.
A safe and appropriate treatment environment must be available.
Additional travel charges may apply.
9. Refer a Freind
The referrer must be an existing Kinesis client
The referred person must be a new client
The new client must identify the referrer when booking
Credits are issued after the initial appointment has been completed and paid for
Credits apply to standard-priced follow-up appointments
One £10 credit may be redeemed per appointment
Credits cannot be exchanged for cash or transferred
Credits cannot be used against Initial Assessments or Community Appointments
Credits will expire after six months
Cancelled or refunded appointments do not qualify
Multiple referral credits can be accumulated, but not combined in one appointment
10. Privacy & Confidentiality
Personal information is handled confidentially and in accordance with applicable data protection requirements.
Information will only be shared where necessary for safeguarding, legal obligations or emergency situations.
11. Contact
For appointment changes or questions please contact:
Email: stel@kinesisperformance.co.uk
Phone: 07572 779369 · Call / WhatsApp